Checkout Privacy Policy
Effective Date: September 2025
Location: Cambridge, Ontario, Canada
At Caliber Exotic Supply, we value your trust and are committed to protecting your personal information throughout the checkout process. This Checkout Privacy Policy explains what information we collect during checkout, why we collect it, and how we keep it safe. Your privacy matters to us, and we don’t take it lightly.
1. Information We Collect at Checkout
When you place an order through our online store, we collect the following information:
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- Full Name
- Shipping and/or Billing Address
- Email Address
- Phone Number
- Order Details (items purchased, quantities, total)
- Payment Method Details (e.g., PayPal transaction ID or confirmation of e-Transfer – we do not store full card or banking info)
- IP address and browser type (for fraud prevention)
2. How We Use Your Checkout Information
Your information is used strictly for the following purposes:
- To process and fulfill your order
- To communicate order status or delivery updates
- To issue receipts, invoices, or confirmations
- To comply with applicable tax, accounting, or legal obligations
- For internal analytics (e.g., sales tracking, stock control)
- To prevent fraud and ensure transaction security
3. Payment Processing and Security
We use secure third-party services to process payments (e.g., PayPal or direct e-Transfer). These platforms are independently responsible for protecting your payment data in accordance with their own privacy and security policies. We do not store or have access to your full payment credentials (e.g., card numbers or bank login info).
All checkout data transmitted through our website is encrypted using SSL (Secure Socket Layer) technology.
4. Sharing of Information
We never sell or rent your personal checkout information. It is only shared with:
- Trusted delivery services (to ship your order)
- Payment processors (to complete the transaction)
- Legal authorities, if required by law (e.g., fraud or tax audits)
5. Marketing Use (Only with Consent)
We will not use your checkout information for marketing purposes unless you explicitly opt in (e.g., by checking a box during checkout to receive newsletters or updates).
6. Data Retention
We retain checkout information only as long as necessary to:
- Fulfill your order
- Comply with accounting, legal, or tax obligations
- Maintain order history for customer service or business operations
7. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we have about you
- Request corrections to inaccurate data
- Withdraw consent (where applicable)
- Request deletion (unless we are legally required to retain the record)
To exercise your rights, contact us at:
caliberexoticsupply@gmail.com
8. Fraud Prevention
To protect you and our business, we may use your IP address and browser information to verify identity and prevent suspicious transactions. If a transaction appears suspicious, we may reach out to confirm before processing.
9. Questions or Concerns
If you have any concerns about this policy or how your data is handled at checkout, please contact us directly. If unresolved, you may also file a complaint with the Office of the Privacy Commissioner of Canada:
www.priv.gc.ca
1-800-282-1376
By completing your purchase, you agree to the collection and use of your information as outlined in this Checkout Privacy Policy.
Caliber Merch Store
JOIN THE RESCUE
We are hitting capacity.
Animals are coming in faster than we can house them, and every decision now matters.
Every order you place directly funds:
• Food, heat, and daily care for animals already in rescue
• Quarantine and medical support for new intakes
• The ability to say “yes” when others have to say “no”
This isn’t merchandise.
This is operational support.
Every purchase increases how many animals we can take in.
Every purchase moves us closer to a properly equipped, larger facility.
Without growth, capacity stops.
When capacity stops, animals get turned away.
Be part of the reason that doesn’t happen.
